General Manager (Retail)

Role Summary

We are seeking a dynamic and commercially driven General Manager to lead and elevate retail operations across a growing network. This role is ideal for a seasoned retail leader with strong exposure to structured, branded environments and a passion for operational excellence.

Key Responsibilities

Lead end-to-end retail operations, ensuring consistent execution of brand standards across all outlets

Drive sales performance, profitability, and operational efficiency across the retail network

Translate business strategies into actionable operational plans and ensure effective implementation

Monitor key performance indicators (KPIs), providing insights and recommendations to optimise business performance

Oversee store operations including staffing, inventory management, and visual merchandising standards

Champion customer experience excellence, ensuring alignment with brand positioning

Build, mentor, and lead high-performing operations teams to support business growth

Collaborate closely with senior leadership on business planning, expansion strategies, and continuous improvement initiatives

Requirements

Proven track record in retail operations leadership, preferably within established or branded retail environments

Experience managing multiple outlets or large-scale retail operations

Strong commercial acumen with the ability to drive revenue and profitability

Structured, strategic thinker with strong execution capabilities

Excellent leadership, stakeholder management, and communication skills

Adaptable and able to thrive in a fast-paced, growth-oriented environment

Able to travel around and experience to handle more than 150 outlets