Guest Experience Lead

Key Responsibilities:

Guest Experience Management

• Lead the front-of-house team to deliver warm, professional, and attentive service
• Ensure members and guests feel welcomed and supported during their visit
• Maintain high service standards across all guest interactions

Team Supervision

• Supervise and guide Guest Experience Associates in their daily responsibilities
• Manage shift scheduling and ensure adequate front-of-house coverage
• Provide training and support to maintain consistent service quality

Club Operations

• Oversee daily opening and closing procedures
• Ensure the club environment remains clean, organized, and welcoming
• Monitor operational checklists and daily reports

Membership & Program Support

• Introduce guests to club facilities, programs, and membership options
• Identify potential members and refer them to the Membership Relations team
• Promote club activities and programs to members and guests

Event Support

• Coordinate with Events & Partnerships and Community teams during club events
• Ensure smooth guest flow and positive experiences during programs and activities

TRC Brand Ambassador

• Represent Takun Retreat Club’s values, culture, and service standards
• Promote a welcoming and respectful environment for all members and guests
• Address guest concerns professionally and escalate when necessary

Requirements

• Positive, friendly, and service-oriented personality
• Strong communication and interpersonal skills
• Leadership or supervisory experience in hospitality or customer service
• Ability to remain calm and professional while handling guest concerns
• Organized and capable of managing multiple responsibilities

•Strong communication skill in Bahasa Melayu, English, Mandarin and other dialects and strong negotiation skills that can communicate with mandarin speaking customers.