Guest Service Agent

Job Description

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

- Perform all check-in and check-out tasks

- Manage online and phone reservations

- Inform customers about payment methods and verify their credit card data

- Register guests collecting necessary information (like contact details and exact dates of their stay)

- Welcome guests upon their arrival and assign rooms

- Provide information about our hotel, available rooms, rates and amenities

- Respond to clients’ complaints in a timely and professional manner

- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

- Upsell additional facilities and services, when appropriate

- Maintain updated records of bookings and payments