Guest Service Assistant

Job Description :

Welcome guests warmly upon arrival and assist with check-in and check-out procedures.

Handle guest inquiries, complaints, and requests professionally and efficiently.

Provide accurate information about hotel facilities, services, and local attractions.

Manage reservations, cancellations, and room allocations using the Opera system.

Handle payment transactions accurately.

Answer phone calls, emails, and messages promptly and courteously.

Work closely with housekeeping and maintenance teams to ensure rooms and facilities are ready for guests

Maintain a high level of personal grooming and professional appearance.

Uphold hotel policies, security, and safety standards.



Requirements:

Minimum SPM / Diploma in Hospitality, Tourism, or related field (preferred)

Previous experience in a customer service or hospitality role is an advantage.

Strong communication skills in English and Bahasa Malaysia (Mandarin is an added advantage).

Pleasant personality with good interpersonal skills.

Able to work in a fast-paced environment and handle pressure.

Willing to work on shifts, weekends, and public holidays.

Computer literate and familiar with hotel reservation systems (preferred).

Knowledge in Opera System would be an added advantage