Head, Operation

PURPOSE / OBJECTIVE (OF THIS POSITION):
The Head of Operations oversees the overall operational activities on International Student Recruitment
Process. The post holder is responsible on strategic planning, ensuring that operational staffs are all aware
of operational best practices for supporting the customer service involves providing information, advice
and guidance on the application process and requirements.

RESPONSIBILITIES
EMGS, REGISTRATION AND APPLICATION
• To prepare reports on status for students’ university applications, visa applications and enrollment registration.
• Oversees and develop all the operational staffs performance and provide guidance, advice and support on the operational issues with good motivation
• Working closely with other head of departments to improve efficiency and senior management to meet company objectives
• Serve as the main point of contact between the company and universities in Malaysia, responsible for maintaining and strengthening the relationship between the two parties.
• Understand the needs of each university and coordinate internal resources to meet those requirements.
• Maintain communication with universities and updated with the latest application requirements and admission information in a timely manner.
• Maintain university client files and ensure all application materials are updated and accurate.
SPECIAL PROGRAMMES MANAGEMENT
• Review of Doctoral proposal reports before enrollment to ensure the format and contents meet requirements.
• Fill out questionnaires (UiTM), register for courses, organize tuition fees (UTM requires checking which courses to register)before registration of new semester.
• To remind students with report submission and assisting to complete the reports
• Provide online training, translation and answer during the simulation proposal defense for students. To arrange HHI thesis guidance classes
• To assist student with Selection and Registration for International Conferences
• To select select suitable journals based on students' thesis abstracts and contact journals to publish students Doctoral papers
• To monitor student progress to ensure ontime graduation and assist on graduation process
• To assist on students visa related matters

• To provide asssistant for operation center problem solving such as
o Communicate with supervisors
o Change supervisors
o Handle visa issues
o Resolve registration issues
o Address course selection issues
o Review new students' proposal reports
o Answer phone calls
o Other related tasks

• Assist in ad-hoc duties, project and activities as and when required.