Housekeeping Manager

Duties and Responsibilities :

Manage and oversee the daily operations of the Housekeeping Department to ensure cleanliness, hygiene, and presentation standards are consistently achieved.

Plan, organize, and supervise housekeeping supervisors, team leaders, room attendants, and public area attendants.

Develop work schedules, allocate manpower, and monitor staff productivity to ensure operational efficiency.

Conduct regular inspections of guest rooms, public areas, back-of-house areas, and facilities to maintain hotel quality standards.

Establish, implement, and monitor housekeeping policies, procedures, and Standard Operating Procedures (SOPs).

Handle guest feedback, complaints, and special requests promptly to ensure high guest satisfaction.

Coordinate closely with the Front Office, Engineering, Food & Beverage, and other departments to ensure smooth hotel operations.

Manage departmental budgets and control operating expenses, including housekeeping supplies, linen, amenities, and equipment.

Monitor inventory levels and ensure proper purchasing, storage, and usage of housekeeping materials.

Plan and conduct staff training, coaching, performance evaluations, and succession development.

Ensure compliance with workplace safety, hygiene, and health regulations at all times.

Monitor housekeeping KPIs, prepare operational reports, and recommend continuous improvement initiatives.

Oversee outsourced housekeeping services and ensure contractors comply with hotel standards and contractual requirements.

Ensure all VIP rooms, long-stay rooms, and special requests are prepared according to hotel standards before guest arrival.

Lead the department in maintaining exceptional cleanliness standards while fostering a positive, productive, and service-oriented work environment.