Housekeeping Supervisor

RESPONSIBLE

1. CUSTOMER SERVICE

• Attend to other duties as assigned by Housekeeper/Assistant Housekeeper/Duty Manager.

• Greet all guest encountered in public areas with a cheerful, confident “Good Morning/Afternoon/Evening”.

• Housekeeping report to be checked for entering rooms, with the assumption of meeting a guest. The guest’s name to be used at all times upon meeting e.g. “Good Morning/Afternoon Mr. William”, etc.



2. HUMAN RESOURCES

• Act as Assistant Housekeeper in her absence as directed by Roster.

• Direct and assist in assigning work to cleaning personal.

• Ensure all Housekeeping Department Personal report for duty punctually, dressed in correct uniform, name badge and attired in accordance with the Hotel’s Dress standards.

• Be familiar with procedures for work care and occupational health and safety.

• Assist Training sessions as directed by Housekeeper.

• Assist in the employees Training Programmers.

• Do not become too familiar with staff, remain at professional level at all times.



3. BUSINESS MANAGEMENT

• Ensure that proper Housekeeping procedures are being followed.

• Responsible for the overall clean and orderly condition of all areas of assigned floors rooms, corridors, trolleys, equipment, etc.

• Immediately advice the new current status of rooms to Housekeeping for computer update.

• Perform final inspection of all completed rooms.

• Attend Housekeeping meetings as directed. To chair meeting in the absence of the Housekeeper or Asst. Housekeeper.

• Be fully conversant with hotel computer system in the Housekeeping and Room maintenance section.



4. ASSET MANAGEMENT

• The handing out of key cards and work assigned to attendants.

• Collect and check that all key cards are returned promptly to Housekeeping at end of shift.

• Report to Engineering Department items in need of repair or maintenance.

• Submit requirements to Housekeeper for all rooms and furniture renovation or replacement.

• Ensure that all operating equipment is properly handle and maintained at all times.



5. COMMUNICATING EFFECTIVELY AND KEEPING OTHERS INFORMED

• Work closely with Front Desk and other related department for special requests and daily room amenities requirements.

• Co-ordinate with the Front Office and Engineering Department for all out of Order rooms.

• Maintain a high standard of communications whether by telephone or in person between the Housekeeping office, Hotel Guest, Clients and all Hotel personnel. Treat all with courtesy and civility at all times.

• Submit an accurate Daily Room Status Report to the Housekeeping office.

• Follow up DND and Double Locked Guest Rooms.



6. REPRESENTING HOTEL TO THE COMMUNITY

• Maintain affable and friendly relations with all persons who come in contact with the Hotel.



7. SECURITY

• Be familiar with Hotel’s fire evacuation and emergency policies and procedures, especially those relating to Housekeeping.

• Discreet handling of confidential material.

• Monitor security in and around the Hotel at all times, ensuring the security and safety of Hotel and guest’s and staff.



Method of Evaluation

Supervising the activities of Housekeeping Attendant to ensure clean, well maintained rooms, corridors, stairways and service areas in the hotels. Ensure Maximum efficiency of Housekeeping Attendant in the performance of their duties.



Qualification

•Leadership qualities, provided & term player

•Hotel background preferred

•At least 3 years related Housekeeping experience

•Able to speak Basic English and Bahasa Malaysia