Inbound Sales & Operations (China Market)

Job Scope:
1. Business Development & Sales
-Develop and secure new business opportunities from the China market across FITs, leisure groups, and MICE segments.
-Promote and sell travel packages, tours, and services to B2B clients.
-Achieve assigned sales targets and contribute to overall company revenue and growth.
-Support Destination Management business expansion initiatives.

2. Handling Inquiries, Quotations & Confirmations
-Attend to all FIT and group travel requests, including quotation preparation and responding to client inquiries.
-Manage quotation requests accurately and promptly.
-Coordinate with suppliers and internal departments to ensure all confirmed bookings are fulfilled as quoted.

3. Fulfillment & Operational Coordination
-Organize and oversee all aspects of tour fulfillment once a quotation is confirmed, for both FITs and leisure groups.
-Work closely with suppliers, product development, reservations, and other internal teams to ensure seamless end-to-end customer experience.

4. Supplier Management & Product Development
-Collaborate with the product development team to source and enhance travel products, expanding the Destination Management product range.
-Monitor and maintain the quality of existing suppliers and evaluate opportunities to source better or more competitive suppliers.

5. Service Recovery & Client Feedback
-Manage service recovery efforts and handle client feedback from overseas B2B partners.
-Ensure all tours and services are delivered with satisfactory quality and follow up with suppliers to resolve any issues.

6. Profitability & Margin Improvement
-Work towards improving profitability and achieving healthy margins.
-Support initiatives to grow high-yield group segments

Requirements:
Education & Experience
-Diploma or Degree in Tourism, Hospitality, Business, Marketing, or a related field.
-Minimum 5 -8 years of experience handling FIT, GIT, and MICE group operations, including quotations, bookings, and tour fulfillment.
-Experience in leisure group management is highly preferred.
-Familiarity with China inbound market trends and B2B business practices is an advantage.

Technical Knowledge & Skills
-Experienced in using tour planning and reservation systems, and quick to learn new internal or partner tools.
-Strong background in China inbound operations, including managing quotations, agent inquiries, and end-to-end booking coordination.
-Skilled in pitching ideas and proposals to business partners to drive additional ad-hoc group bookings for Malaysia.
-Knowledge of coordinating with suppliers and internal departments to ensure seamless tour fulfillment.

Skills & Competencies
-Strong communication skills in Mandarin and English (written and spoken).
-Excellent organizational, planning, and multitasking abilities.
-Negotiation skills for dealing with suppliers and partners.
-Customer-focused with problem-solving abilities for service recovery situations.

Personal Attributes
-Proactive, results-driven, and target-oriented.
-Team player with a positive attitude and collaborative mindset.
-Attention to detail and commitment to delivering quality service.
-Able to work independently with minimal supervision and flexible hours when required.