IT Infrastructure Specialist

Are you passionate about managing cutting-edge IT systems and ensuring seamless business operations? Join our team as an IT Infrastructure Specialist, where you’ll play a key role in designing secure infrastructure, managing Microsoft 365 environments, and delivering Level 2 support to keep our technology running smoothly.

Responsibilities:

Manage Microsoft 365 & Security: Administer O365 licenses, security, and compliance settings across Microsoft 365 Admin Center, Azure, Exchange Online, Intune, Defender, Teams, SharePoint, and OneDrive.

Infrastructure Design & Projects: Lead and support IT projects, design secure and scalable infrastructure, and align solutions with business and IT strategies.

System Maintenance & Support: Handle change requests, troubleshoot issues, monitor systems, and perform health checks on servers, VMware, storage, firewalls, and network devices.

End-User Support (Level 2): Provide advanced technical assistance for escalated issues, ensuring timely resolution and minimal disruption to operations.

Risk & Compliance: Maintain UAT, Production, and DR environments; manage upgrades, patches, and security controls; support audits and ensure compliance with global standards.

Documentation & Governance: Keep SOPs, policies, and IT documentation updated; recommend improvements for efficiency and security.

Requirements:

Bachelor’s Degree in Computer Science / Information Technology.

CCNA Certification is an added advantage.

5–6 years of hands-on technical experience in helpdesk support, administration, and maintenance of network & infrastructure systems.

Ability to provide after-hours support for urgent incidents.

Strong communication skills in English and Bahasa Malaysia