IT SUPPORT SPECIALIST - Mont kiara

Responsibilities:
-Monitor and maintain on-premises and cloud infrastructure (e.g., servers, storage, network devices).
-Perform troubleshooting and resolution of infrastructure-related incidents (network outages, hardware failures, etc.).
-Troubleshoot networking issues between client and server, including packet loss, routing issues, and connectivity errors.
-Support day-to-day operations, including user access, backups, patch management, and hardware maintenance.
-Install, configure, and maintain physical and virtual servers.
-Administer and monitor network systems, firewalls, switches, routers, and VPNs.
- Perform regular system performance checks and proactively identify potential issues.
-Collaborate with vendors and service providers for hardware, software, and network-related support.
-Maintain IT documentation, including network diagrams, asset inventory, and incident logs.
-Ensure infrastructure security and compliance with IT policies and best practices.
-Assist in infrastructure upgrades, migration projects, and disaster recovery planning

Qualifications:
-Bachelor’s degree in information technology, Computer Science, or related field.
-At least 2–4 years of relevant experience in infrastructure or systems support.
-Strong knowledge of Windows/Linux server environments.
-Experience with networking (LAN/WAN, switches, firewalls, routers).
-Familiarity with virtualization technologies (VMware, Hyper-V).
-Proficiency in managing cloud services (AWS, Vultr, or Google Cloud) is a plus.
-Hands-on experience with Vultr cloud environments is highly desirable.
-Knowledge of Active Directory, DNS, DHCP, and backup solutions.
-Strong problem-solving skills and the ability to work independently or in a team.
-Certifications such as CompTIA Network+, Cisco CCNA, or Microsoft certifications are an advantage.