[Japanese Speaker] Customer Service Executive

Job Description :
-You will be serving a world famous airlines agency.
-Handle pre and post reservation inquiries by phone and e-mail.
-Modify, change and/or cancel existing booking.
-Act as a liaison between customer and airlines to arrange special request/ to resolve complaint.
-Maintain good communication and cooperation with relevant departments.
-To exceed customers' expectations in terms of customer service & accurate information.
-Work in a team to achieve the required KPI elements and SLA.

Qualifications :
-Good communication skills with Japanese Speaker
-Non-Native Japanese speaker is required to possess at least JLPT-N2 or above
-Good English communication will be advantage for this position
-Able to work on a shift basis and on public holiday
-Fresh graduates are welcome to apply
-Working days/hours: 5 days per week(including weekends & public holidays), 9 Hours Per Day(including 1hour lunch & 30minute break)