Junior CRM | Work-From-Home

Key Responsibilities
• Manage daily customer interactions via WhatsApp, SMS, Email, Phone, and CRM system.
• Understand customer needs to recommend suitable products and services.
• Prepare clear written content for proposals and sales communications.
• Analyse market trends, competitor activity, and customer behaviour to improve outcomes.
• Track and update CRM metrics such as conversion and activity rates.
• Complete tasks efficiently and support team initiatives as needed.