Junior HR Assistant Specialist (Thai speaker support based in Penang, Malaysia)

About the role - you will:
-Handle employees’ queries via email, chats, or phone as a HR Shared Services representative
-Manage employee personnel files and data management
-Be responsible for regional HR Shared Services activities and transactional processing
-Be assigned to the HR Shared Services Center project to optimize and automate HR business processes
-The role is based in Penang and will require on-site work during the initial phase, transitioning thereafter to a hybrid work arrangement

About you:
-Effective problem-solving skills capabilities, as evidenced by a track record of finding feasible solutions to complex problems, especially in an environment with incomplete information and tight deadlines
-Resilience as evidenced by the courage to maintain a positive attitude when faced with obstacles and the willingness to develop alternative approaches to overcome them. Able to prioritize work with proactivity and self-initiative
Effective communication skills, as evidenced by the ability to educate and influence employees and -stakeholders through written and oral communications
-Focus on the customer experience and feel motivated when you successfully create a high-touch experience for your customer
-Good verbal and written English, Bahasa, and Thai language

Your experience includes:
-Handling daily administrative and transactional processing
-Managing employees' queries or customer service
-Project management
-HR Shared Services activities and processing (added advantage)
-Fresh Certificate / Diploma holder or with 1 to 3 years of relevant experience. Fresh Degree holder can be considered as well