Junior IT Helpdesk Engineer

• Manage and maintain DNS, DHCP, network services, and IP address allocation.
• Administer user accounts, access permissions, security policies, and authentication settings.
• Install, configure, and maintain desktops, laptops, user profiles, shared folders, and network drives.
• Provide Level 1 & Level 2 IT support for hardware, software, Windows operating systems, and Microsoft 365 issues.
• Troubleshoot LAN/Wi-Fi connectivity, network configurations, printers, and system-related issues.
• Configure/support Microsoft Outlook, Office 365, email access, MFA, and mailbox-issues.
• Support website, domain, DNS, and SSL certificate troubleshooting, monitoring, and renewals.
• Perform system monitoring, routine maintenance, backups, and patch management.
• Provide on-site technical support and troubleshooting at company data centres in Kuala Lumpur and Cyberjaya.
• Assist IT infrastructure and operational support tasks assigned.
Required Skills:
-DNS, DHCP, Windows Operating System Desktop Versions and Server Versions, Linux Desktop Versions and Server Versions
-Microsoft Outlook & Office 365 troubleshooting
-PowerShell (basic scripting)
-General network troubleshooting
-Familiar with domain/email/web hosting basics
-Ability to communicate technical issues clearly to non-technical users.
-Possess a valid driving licence and own transportation.
-Fresh graduates are encouraged to apply.