Logistics Customer Service Executive (Import/Export)

Requirements

Achieve at least Degree certificate in related field
Proven at least 1-2 years customer support experience
Able to communicate in Mandarin
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, priorities, and manage time effectively
Ability to work independently & to carry out assignments to completion within parameters of instructions given & standard accepted practices.
Responsibilities

Responsible for liaising with both internal & external customers, suppliers and Agents regarding Freight shipments/bookings.
Handle customers through various channels - incoming phone calls, email, Wechat, Whatapps, walk-in
Identify customer needs and ensure clear communication to related internal departments
Sourcing rate from vendor/supplier/carrier
Work out the quotation and sourcing cost from vendor based on customers' requirements or shipment incoterms
Prepare respective documents for internal need. To create new customer profile by requesting documents from customer such as SSM and audited finance report.
Ensure sanction checked by HR and print out all the relevant documents to seek for top management approval before email for MDM creation
Ensure all the related documents/information is appropriate to initiate the shipment and carry out logistics work such as POL, POD, hs code, commercial invoice, packing list, Form E/COO, cargo weight, cargo dimension, custom restriction (permit/duty or SST), bill of lading, air way bill, photo of the cargo and etc.
Communicate with sales and/or customers to identifying most suitable transport and the acceptance of the quotation
Carry out logistics work:

Submit shipping instruction to carrier
Prepare LOI/LOA to carrier on behalf of customer
Prepare ROT for haulage arrangement
Prepare DO for trucking arrangement
Prepare house BL
Submit K4 manifest (import)
Send pre alert to respective agent
Tracking and communicating shipment status with POL agent, follow up with carrier for NOA & invoice for EDO releasing
Request invoice from vendor/carrier in order to proceed payment for cargo releasing purposes
Co-ordinate with warehouse, inventory and haulage for incoming and deliveries
Prepare customer invoice and update internal system for COST & REVENUE
Managing custom clearance procedures such as

Follow up CIDB approval
CIDB physical inspection
Clarification on import/export restruction base on HS code & catalog provided
Monitor and checking shipment delivered on time with providing POB from vendor to client
Resolving issues including discrepancies and delayed departure/arrivals, custom release
Send SOA and monitor payment settlement
Handle customers' complaints timely, take lead with related internal departments to ensure on time closure/update of complaints
Submit reports which require by top management.
Other ad hoc duties assigned.
Familiar with Northport & Westport system.
Benefits

EPF / SOCSO
Annual leave
Medical and hospitalization leave
Career advancement
Positive work environment