Management Trainee (Contact Centre)

​Job Requirements:
- Candidate must possess at least Primary/Secondary School/SPM/"O" Level, STPM, Diploma/Advanced/Higher/Graduate Diploma in any field.
- 1 Year(s) of working experience in the related field is an added advantage
- Good command in English
- Required Skill(s): Communication Skills, Microsoft Excel,
- Preferably Executive specialized in Customer Service or equivalent.
- Relevant telemarketing experience in Contact Centre including lead generation, event management and responding to telephone queries is an added advantage.
- Excellent customer focus with track records.


Job Responsibilities:
- Interact by phone with our targeted audience for our campaigns, provide information based on the tele script, collect information and conduct follow-up calls. Must perform call from 9am to 6pm to meet daily KPI.
- Data entry and maintenance of customer/potential customer database
- Capture accurate data and maintain customers/potential customers’ data in accordance with the data protection requirements.
- Conduct phone and internet research on targeted companies to provide necessary support data information for campaigns.
- To maintain and update records in our system accurately and in accordance with data protection requirements.
- Assist in other ad-hoc assignments.


BENEFITS:
- 5-day working week
- Monthly attendance allowance
- Monthly KPI allowance
- Best Performer (Star Agent of the Month) will get CASH INCENTIVES and a Trophy
- Annual Dinner
- Festival lunch
- Half-day leave on eve of main festival celebrations