Manager - Contract Logistics/SCM, Customer Service

Responsibilities:

Act as the main point of contact for customers regarding orders, shipments, and service requests.

Coordinate with warehouse teams to ensure customer requirements are executed correctly and on time.

Monitor and report customer service KPIs and ensure SLAs are met.

Conduct basic root cause analysis for service issues and work with internal teams on solutions.

Handle customer escalations and provide timely feedback and updates.

Support planning by reviewing customer forecasts and service needs.

Help drive continuous improvement for customer service processes.

Ensure compliance with company policies, regulations, and ISO standards.

Perform other customer service–related tasks as required.

Requirements:

Minimum 3 years of leadership experience in logistics, supply chain, or warehouse Customer Service

Should possess a manufacturing background, specifically with experience in Supply Chain Planning roles.

Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related field.

Strong communication and coordination skills.

Good analytical and problem-solving ability.

Able to work independently and manage multiple customer requests.

Experience in consumer goods or warehouse environments is an advantage