Marketing & Customer Engagement Executive

Job Responsibilities
-Respond to customer inquiries via WhatsApp and Facebook Messenger in a timely, polite, and professional manner, providing accurate information about our English courses
-Record and update customer information and follow-ups in the CRM system
-Support the Marketing team with content translation for digital marketing creative materials
-Assist in reviewing marketing materials and provide feedback to better align with Malay audience preferences
-Support social media content, KOL campaigns, and offline marketing activities
-Identify recurring customer questions and provide feedback to improve communication and service processes

Requirements
-Good command of English and Bahasa Malaysia (spoken and written); Mandarin is an added advantage
-Friendly, patient, responsive, detail-oriented, and well-organized
-At least 3 years of experience in Customer Service, Telemarketing, Marketing Support, or B2C customer-facing roles
-Experience in the education industry or working with parents is a plus
-Familiar with CRM systems and customer data handling

Bonus: understanding of Malay culture and consumer preferences, with insights on advertising and marketing material design