Office Manager

Job Description

- The Front Office Manager supervises all front desk operations to ensure smooth daily functioning.
- They ensure guests receive excellent service from check-in to check-out.
- They handle guest complaints and resolve issues professionally.
- They train and manage front office staff to maintain high performance.
- They oversee room reservations and monitor occupancy levels.
- They ensure accurate billing and manage financial transactions at the front desk.
- They coordinate with housekeeping and other departments for efficient service.
- They prepare reports on occupancy, revenue, and guest feedback.
- They enforce hotel policies, safety procedures, and standards.
- They promote hotel services and upsell rooms to improve revenue and guest experience.