Online Platform Sales Coordinator - Seri Kembangan

Requirements
-Assist in the execution of online sales strategies to achieve sales targets and expand the company's online presence.
-Coordinate with the marketing team to implement digital marketing campaigns, including social media, SEO, and email marketing, to drive traffic and generate leads for the online platform.
-Manage and update product listings, descriptions, and pricing on the online platform to ensure accuracy and optimize for search engines.
-Monitor and analyze online sales performance, providing regular reports and insights to the sales manager to identify areas for improvement and growth.
-Respond to customer inquiries and provide support via email, chat, and phone to ensure customer satisfaction and resolve any issues or complaints.
-Conduct market research and competitor analysis to identify trends, opportunities, and potential threats in the online printing and publishing industry.
-Collaborate with the operations team to ensure timely order fulfillment and delivery, maintaining accurate inventory levels and addressing any logistical challenges.

Responsibilities
-Manage and update product listings across various online platforms (e.g., Shopee, Lazada) ensuring accuracy in product descriptions, pricing, and availability.
-Implement and monitor digital marketing campaigns, including social media promotions, SEO optimization, and email marketing, to drive online sales and lead generation.
-Coordinate with the sales and marketing teams to develop and execute online sales strategies to meet or exceed sales targets.
-Analyze market trends and competitor activities to identify opportunities for growth and improvement in online sales performance.
-Generate and analyze sales reports, providing insights and recommendations to optimize online sales strategies and improve conversion rates.
-Respond to customer inquiries and resolve issues promptly and professionally, ensuring a high level of customer satisfaction.
-Monitor and manage online platform performance, including tracking key metrics such as website traffic, conversion rates, and customer engagement.
-Collaborate with the marketing team to create engaging and informative content for online platforms, including product descriptions, blog posts, and social media updates.