Online Sales

Key Responsibilities

Shopee Account Management

Oversee the daily operations of the Shopee store to ensure it stays active, updated, and aligned with current campaigns and market trends.

Manage store settings, schedule automated promotions, and activate vouchers or discounts in line with sales objectives.

Customer Service (Shopee Chat)

Respond promptly and professionally to customer inquiries via Shopee Chat.

Provide accurate product information, promotion details, and buying assistance to drive conversions.

Ensure a smooth and positive shopping experience for all customers.

Product & Stock Management (Shopee & Website)

Upload and maintain up-to-date product listings, including pricing, stock availability, and high-quality images.

Continuously monitor and update stock levels to match actual inventory.

Organize and maintain a clean, user-friendly product catalog layout for both platforms.

Order Fulfilment

Process daily orders with accuracy and efficiency.

Ensure orders are delivered on time and in compliance with Shopee’s policies.

Resolve issues related to shipping, payments, or returns professionally.

Campaigns & Promotions (Shopee)

Participate in major Shopee campaigns (e.g., 12.12, Payday Sales).

Plan and implement promotional strategies including flash sales, discount bundles, and seasonal deals.

Website Sales & Chat

Respond to website inquiries and sales leads in a timely, professional manner.

Track and follow up with leads to ensure conversion.

Share customer feedback with the marketing team to improve lead generation and outreach strategies.

Website Order & Catalog Management

Manage and fulfill orders made through the website.

Keep customers informed on order and delivery status.

Maintain the website’s product catalog to reflect brand standards and ensure accuracy.

Sales Reporting

Prepare daily, weekly, and monthly sales reports for both Shopee and the company website.

Track and summarize data including order count, customer interactions, and sales volume.

Note: Focus is on data preparation only – no need for strategy or deep analysis.

Event Support

Assist the marketing and sales team during physical events such as exhibitions or product launches.

Support on-ground sales efforts and manage promotional activities during events.

Requirements

Prior experience managing e-commerce platforms, especially Shopee.

Familiar with handling website orders and online customer service processes.

Proficient in both English and Bahasa Malaysia (spoken & written).

Able to multitask efficiently, with strong attention to detail.

Quick to respond, proactive, and customer-centric.

Comfortable with basic data entry and reporting using Excel or Google Sheets.

Willing to participate and support sales activities during company events.

Strong team player with good communication and problem-solving skills.

Job Types: Full-time, Permanent



Benefits:

Maternity leave

Opportunities for promotion

Parental leave

Professional development