Online Sales & Service (OSS) Executive

Key Responsibilities

Sales & Lead Conversion

Conduct high-volume outbound calls to prospective clients to introduce products/services and generate interest.

Identify and qualify potential leads through phone conversations, follow-up calls, and market research.

Persuade potential clients to make purchases by understanding their needs, presenting tailored solutions, and addressing objections.

Achieve and exceed individual sales targets while contributing to overall team sales goals.


Product Knowledge

Maintain a thorough understanding of company products and services to provide accurate information and highlight key benefits to clients.

Clearly explain treatments, promotions, and packages to clients in a professional and informative manner.


Customer Service

Provide excellent customer service by responding to inquiries, resolving concerns, and guiding clients through the sales process.

Ensure clients have a positive and smooth experience from the first inquiry to appointment booking or purchase.


CRM & Sales Management

Accurately record and manage client interactions, follow-ups, and sales activities within the CRM system.

Maintain organized records of client communications and sales progress.


Reporting & Performance Tracking

Generate and analyze sales performance reports to track progress, identify trends, and improve sales performance.

Provide insights to management on client behavior, objections, and sales opportunities.


Collaboration with Marketing Team

Work closely with the marketing team by providing feedback on advertisements, campaigns, and lead quality.

Share insights from client interactions to help improve marketing strategies and generate more qualified leads.


Communication Quality Control

Ensure all client communications are professional, accurate, and aligned with the company’s brand standards.

Maintain clear and effective communication when explaining treatments, services, and promotional campaigns.


Sales Process Improvement

Continuously refine sales approaches and scripts based on client feedback and performance data.

Share effective sales strategies and insights with the team to improve conversion rates and client engagement.


Compliance & Ethical Sales Practices

Ensure all sales communications comply with company policies and regulatory guidelines.

Provide accurate information to clients without overpromising results, maintaining ethical sales practices at all times.