Operation Executive - Mid Valley, KL

Requirements
-Prior experience in administrative or operation support roles.
-Decent knowledge of Microsoft Office tools and basic IT systems/software.
-Good communication and coordination skills; able to work with multiple teams.
-Detail-oriented, responsible, and able to manage multiple tasks efficiently.
-Self-motivated with a proactive attitude towards problem-solving.
-Able to communicate in Mandarin, Bahasa and English (Cantonese is an added advantage).
-Prefer candidates of Mandarin background due to communication needs with merchants.

Responsibilities

1. Merchant & Menu Support
-Guide new merchants through the onboarding process and assist with menu setup.
-Review and update menu content to ensure accuracy, consistency, and visual appeal.
-Manage backend configurations to optimize order workflow and system performance.
-Handle menu update requests promptly and accurately.

2. Outlet Operations Coordination
-Support daily operational needs across food court branches (manpower, supplies, and maintenance).
-Monitor and ensure outlet hygiene and cleanliness standards are consistently met.
-Follow up on outlet performance reports and ensure SOP compliance.
-Assist in the setup and coordination for new outlet openings.
-Support urgent operational matters and provide on-site assistance as needed.

3. Administration & Documentation
-Maintain operation records, reports, and filing (tenant data, permits, inventories).
-Handle and monitor purchase requests, quotations, and supplier coordination.
-Support basic HR-related tasks such as attendance and document submission from outlets.

4. Communication & Collaboration
-Serve as a bridge between HQ and outlets to ensure clear communication and issue resolution.
-Coordinate with design, tech, and support teams to enhance overall operation efficiency.
-Follow up on action items for the operations team.