Operation Manager

About the role

We are a growing company currently strengthening our operations as we work toward GDPMD & ISO 13485 Standard. As we build a more structured, high-performing operations function, we are looking for an experienced and hands-on Operations Manager to lead our Warehouse, Packing, Logistics, Servicing and Repairing teams.

You will be responsible for ensuring our daily operations run efficiently, accurately, safely and with a strong customer focus, while developing our people and improving our systems. You will be joining a team with deep institutional knowledge — many with 5–10+ years at the company — so the ability to earn trust and lead through influence, not just authority, matters as much as operational expertise.

Key responsibilities

- Lead and manage Warehouse, Packing, Logistics, Servicing & Repairing operations to fulfil GDPMD & ISO 13485 requirements — documentation, process controls, and quality workflows — in close coordination with the quality/regulatory team.

- Set and monitor departmental KPIs, productivity and service performance

- Ensure timely delivery, accurate stock level, inventory accuracy and efficient repair/service turnaround

- Implement and improve SOPs, GDPMD, ISO 13485 workflows and operational systems

- Problem solving and work towards elevating the overall performance of the whole operation team function

- Manage manpower, performance, training and team development

- Support and mentor long-tenured team members through the transition, respecting their experience while introducing new ways of working

- Work closely with Sales, Purchasing, QA/RA and other departments

- Support the company's GDPMD & ISO 13485 implementation and ensure operational compliance with SOPs and QMS requirements

- Resolve operational issues and customer complaints promptly, identifying root causes to prevent recurrence


Skills & Competence Needed

- Proven experience in operations management, ideally in a regulated or manufacturing environment (medical device, pharma, or similar a strong plus)

- Strong experience in warehouse, logistics and/or technical/service operations.

- Strong people leadership skills — someone who can earn credibility with an experienced team rather than simply direct it

- Comfortable balancing structure and process discipline with practical, people-first communication

- KPI and SOP-driven mindset.

- Experience with GDPMD / ISO 13485 / QMS is a strong advantage.

- Proficient in Microsoft Office / Google Workspace.

- Responsible, proactive and willing to take ownership.