OPERATION, SALES AND MARKETING MANAGER

Responsibilities:
• Secure new customers, service existing customers, attend to customer’s request & ensure customer’s satisfaction.
• Prepare quotations pertaining to Airfreight, Sea freight, Trucking, Warehousing, etc. and follow up closely with customer’s
• Promoting and selling the company’s logistics services.
• Liaise with freight forwarders/ transporter for quotation, negotiate pricing/ rates and terms.
• Update customers on company's logistic services.
• Utilizing logistics IT to optimize shipping and transport procedures
• Responsible for developing and implementing ethical sourcing strategies, ensuring suppliers adhere to ethical guidelines, and driving sustainable and responsible supply chain practices
• Manages relationships with suppliers, assesses their compliance with ethical standards, and collaborates with them to improve ethical trade practices and ensure fair labor conditions.
• Collaborate with internal teams and stakeholders, engage with media, and drive communication efforts to enhance the organization’s reputation and transparency regarding environmental, social, and governance practices.
• Monitor shipment progress and resolve operational or customer-related issues promptly.
• Support both sales and operational activities as required by the company.
• Evaluate and assess the ESG performance of suppliers and vendors. Conduct audits and evaluate supplier sustainability practices to ensure alignment with the organization’s ESG goals and standards, also work closely with suppliers to drive improvements and support adopting sustainable practices.
• To raise Sales Reports and write up the profile of every new prospective customer who visited. Every month to submit Monthly Sales Report.
• Manage and leverage commitments/Co-op Program while maintaining or creating a point of purchase for distributor counter areas.
• Identify and coordinate training needs, product promotion, administration, product and price information.
• Provide sales support to the established distributors within the assigned territory including channel program management, product presentations, joint sales calls and sales leads.
• Assist with marketing events and business development activities such as trade shows, counter days and promotions.
• Responsible for creating sales goals to aid in achieving targets.
• Planning for and negotiating technical difficulties Responsible for offering quotes to current and prospective clients.
• Take ownership of customer issues and follow-through till resolution.
• Other ad hoc related tasks


Experience:
• At least 2 – 3 years of working experience in the related field
• Must be mature, self-motivated, proactive, aggressive and result oriented.
• Acts as a liaison between Sales and Operation
• Knowledge of ESG data analysis and performance metrics to drive decision-making and measure impact.
• Proven influencing skills -track record of creating high trust and high value relationships with customers, employees or partners.
• Strong business acumen and proven ability to deliver profitable growth.
• Good communication skills and computer knowledge.
• Ability to write and converse well in Mandarin, English and Bahasa Malaysia.