Operations Manager

Key Responsibilities

Operations Management
Oversee daily office operations and ensure all processes run efficiently and effectively.

Training & Activity Coordination
Plan, coordinate, and manage training programs, events, and business activities, including scheduling and execution flow.

Process & Workflow Improvement
Monitor operations and identify areas for improvement to enhance productivity and efficiency.

Team Leadership & Development
Train, guide, and supervise sales and support staff to ensure alignment with company processes and standards.

Sales & Client Support
Work closely with the sales team to support follow-ups, improve coordination, and enhance overall customer experience.

Client Relationship Management
Maintain strong relationships with existing clients to support retention and repeat business.

Reporting & Documentation
Oversee client data, reporting, and documentation to ensure accuracy and accessibility.

Job Requirements

Diploma or above in Business, Marketing, Administration, or a related field

Experience in operations, sales, administration, or training industry

Proven ability to manage teams and improve operational processes

Must be able to speak Mandarin (to liaise with Mandarin-speaking clients)

Strong organizational, problem-solving, and multitasking skills

Good leadership, communication, and coordination abilities

Able to work in a fast-paced and dynamic environment