Operations Specialist, Customer Logistics

What you'll be doing: -

Coordinate shipment documentation with clients, internal teams, and third-party providers.

Manage and organize all logistics documents (inbound, outbound, rebagging, blending) ensuring audit readiness.

Oversee documentation processes in ERP and maintain accurate reports (OBL, invoices, container activities, etc.).

Act as main contact for all commodities and liaise with clients, forwarders, carriers, and internal teams.

Delegate tasks, train team members, and promote a collaborative work environment.

Resolve stakeholder complaints and system issues (ERP, Oracle, RDS) to ensure smooth operations.

Handle D&D monitoring, port storage charges, and cost control with proper approvals.

Verify invoices, manage payroll timesheets, and submit regulatory reports (e.g., Free Zone declarations).

Prepare forecasts, internal reports, and ensure timely reporting to HOD.

Maintain compliance, manage overtime approvals, and support team members during absences.

What we're looking for

Minimum Diploma / Degree or equivalent qualifications with relevant experience

Some relevant experience in Customer Service operations

Some relevant experience in resource planning

Able to speak and write well in Bahasa Malaysia and English

Good knowledge and experience with MS Word, Excel, PowerPoint, MS Outlook

Adaptable to changing workflows, processes and planning

Able to supervise, train junior level staffs, new staffs, contractors.

Able to travel for work purpose.

What we offer

At PM ACCESS WORLD (MALAYSIA) SDN. BHD., we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

- Career development opportunities
- Comprehensive health and wellness initiatives
- Collaborative and inclusive company culture
- Flexible benefits