OTC Billing Automation SME

Description

Billing Automation Case Preparation

Collaborate with country teams to document and review current customer billing processes.
Analyze Excel files related to billing to understand the process, including formulas and field updates, ensuring quality.
Facilitate workshops with Subject Matter Experts on process flows to prepare them for automation.
Support training for country users on new standard processes.
Provide status updates on case preparation to key stakeholders.
Assist in data processing review workshops with use case owners to assess and optimize process flows, determining "optimization potential" and enhancing "automation readiness."

Training and Customer Support

Provide first-level customer support for Billing Automation in various countries.
Conduct retraining sessions for new colleagues joining the teams of the use cases going live.
Support regular check-ins and reporting with countries for continuous improvement.
Train country subject matter experts on deployment approaches and facilitate handovers.
Profile

A successful OTC Billing Automation, SME should have:

Bachelor's Degree in Accounting, Finance, or a related field; equivalent professional qualifications or experience will also be considered.
3-5 years of experience in billing, finance, or accounting roles and process improvement in multinational company.
Advanced proficiency in Excel for data analysis and reporting, including familiarity with advanced functions (e.g., VLOOKUP, pivot tables).
Strong analytical and problem-solving skills, capable of interpreting complex data and providing actionable insights.
Excellent written and verbal communication skills in English to convey complex billing concepts to diverse stakeholders.
Experience in project management or process improvement methodologies is advantageous.
Job Offer

Opportunity to work in a large organization within the transport & distribution industry.
Permanent role offering job stability and career growth.
Exposure to innovative processes and tools in accounting & finance.