Part-Time Customer Happiness Assistant (Part Time)

We are one of the online fashion store that caters to
100,000 customers needs yearly, we built relationships
with the customers, which means you may have to work
very closely with the customers in every aspect
including coordination operation, before sales
strategies and after sales strategies to discover and
analyze the needs of the customers.
Responsibilities
You will be handling lingerie (bras) and women's
clothes for the customers.
You will ensure no customer is left waiting. You
will be responsible for dealing with all customer
enquiries in a timely manner, ensuring that every
message receives a prompt and helpful response.
You will manage the returns process. You will
handle customer returns and exchanges, ensuring
they are processed quickly and efficiently so the
customer isn't left waiting for their refund or new
item.
You will keep our customers happy. You will be
responsible for maintaining a high level of
customer satisfaction across all our platforms
(Facebook, Instagram, TikTok, Shopee), ensuring
every interaction is positive.
You will help us get better. You will contribute to
the continued development and improvement of
our customer service by identifying areas where we
can smooth out processes or improve the
experience.
You will coordinate with operations. You will work
closely with warehouse personnel to monitor
service levels, ensuring that orders are being
fulfilled correctly and solving any shipping issues
that arise.