Policy Processing Admin Officer

Job Responsibilities:

Reporting to the Head of Projects & Operations, you will be responsible to

Process sales transactions and support backend operations for Personal Lines (like Motor, Home, Maid & Accident)
Handle policy documentation for new businesses, endorsements, renewals, refunds and cancellations using AS400 and in-house system (PAS)
Input and match records against source documents to verify record accuracy and ensured policies are issued within Company’s turnaround time
Prepare and collate policy documents for dispatch to customers/ brokers/ agents / intermediaries
Follow up of outstanding documents for policy issued
Respond to enquiries from clients and internal staff
Improve work efficiency and effectiveness on daily operations and work processes
Assist Supervisor in UAT system development and testing
Perform simple admin tasks like filing, posting of mails and others as assigned
Assist Manager to prepare weekly/monthly report.


Job Requirements:

Diploma in Business Studies/Administration or any relevant discipline.
At least 1-2 years of policy processing experience preferably in the direct general insurance industry
Proficient in MS Office (Word and Excel) is a must and hands-on experience with AS400 data input system will be preferred
Able to work independently and as a team player within tight schedule and pressure
Fast learner- able to grasp processes and system quickly
Good communication and interpersonal skills
Bilingual in Chinese and English


Other Information

5-day work week (Mon- Fri, 9 am - 6 pm)
Permanent role
Working Location: HLA Holdings Sdn Bhd, Level 1, Tower B, PJ City Development, No. 15A, Jalan 219, Seksyen 51A, 46100 Petaling Jaya, Selangor.