Quality Assurance Executive

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What’s waiting for you here?

⚡ Remote-first roles built for freedom and flexibility
🚀 Learning & Development that sharpens skills and accelerates careers
💰 Competitive salary packages for high performers
🩺 Wellbeing perks that help you thrive inside and outside work
🤝 A team that supports, celebrates, and wins as one


…and we’re just getting started.

We’re growing across Southeast Asia — and we’re searching for sharp minds, big thinkers and curious hearts ready to help us build what’s next. learners, and big thinkers who want to create what’s next.

If you're ready to make a real impact and grow with a future-ready team, your next chapter starts here.




Job Summary

This role involves assessing telemarketing sales calls to ensure quality and compliance with company standards, providing feedback and coaching to sales agents, and delivering training on key sales techniques. It includes analyzing performance data to identify areas for improvement, collaborating with the sales team to refine strategies, and tracking the effectiveness of training through KPIs and agent feedback.



Responsibilities:

Quality Assurance:

Review and assess telemarketing sales calls based on predefined quality standards.

Identify strengths, areas for improvement, and trends in sales conversations.

Ensure compliance with company policies, sales scripts, and regulatory requirements.

Conduct regular call calibration sessions with sales teams and management.



Sales Training & Coaching:

Provide detailed, constructive feedback to sales agents on call performance.

Develop and deliver sales training programs focused on objection handling, closing techniques, and customer engagement.

Conduct one-on-one coaching sessions and group training workshops.

Design interactive role-playing exercises and real-time call coaching.


Performance Improvement:

Analyze sales call data and conversion rates to identify improvement opportunities.

Collaborate with the sales team to refine sales scripts and strategies.

Work closely with team leads and managers to implement performance enhancement plans.

Track training effectiveness through KPI improvements and agent feedback.



Requirements:

2+ years in a quality assurance, sales coaching, or training role within telemarketing, call centers, or outbound sales (such as direct selling or consultative selling).

Ability to speak and write in English, Bahasa Malaysia, and Mandarin is required.

Familiarity with sales KPIs such as conversion rate, call handling time, and customer engagement.

Proven experience in sales quality assurance, sales coaching, or telemarketing.

Strong understanding of sales techniques, objection handling, and customer psychology.

Excellent analytical skills to assess call quality and provide actionable feedback.

Strong communication, coaching, and interpersonal skills.

Experience using QA tools, CRM systems, and sales analytics software is a plus.

Ability to conduct engaging training sessions and motivate sales teams.

Review and assess telemarketing sales calls based on predefined quality standards.

Identify strengths, areas for improvement, and trends in sales conversations.

Ensure compliance with company policies, sales scripts, and regulatory requirements.

Conduct regular call calibration sessions with sales teams and management.