Quality Management Representative (QMR)

1. Supporting the continued development and improvement in effectiveness of the Quality Management System.
2. Ensure that processes needed for the QMS are established, up-dated, implemented and maintained.
3. Reporting on the performance of the QMS and any need for improvement.
4. Ensuring the promotion of awareness of the QMS and any need for improvement.
5. Managing the Internal Audit process through scheduled planning, auditing and summary reports.
6. Issue and reply any non-conformance to the respective Section for corrective actions for the Internal, Customer or Certification Body Audits by the stipulated period.
7. Accompany Certification Body or Customer’s audit/s during their presence.
8. Ensuring timely actions, including up-dating of QMS, customer complaints, system non-conformance and opportunities for improvement.
9. Perform trouble-shooting of overall problems that are unable to be resolved by the HoD.
10. Recording and summary of the Final Process Rejects, CPARs, Quality Objectives, In-coming and Out-going reports to be submitted to MD monthly.
11. Recording and breakdown summary of the CPARs by total monthly and individual sections summaries to be copied to individual sections.
12. Recording and breakdown summary of the CPARs, customers complaints, complaints to suppliers, Certification Body, customer’s and Internal Audits for Management Review meetings.
13. Support other department reports yearly reports for the Management Review meetings.
14. Liaise with external parties such as consultants, certification bodies, and related interested parties on matters relating to QM.
15. Provide training to employees related to the QMS and Quality Control related