Relationship Manager

Key Responsibilities:
-Manage and expand UQPAY's relationships with key clients, ensuring their needs are promptly addressed and efficiently handled.
-Gain a deep understanding of clients' businesses and needs, providing customized product and service recommendations to foster long-term partnerships.
-Coordinate cross-functional teams to ensure projects are delivered on time and meet client requirements.
-Analyze market trends and competitive landscape, proactively identifying potential opportunities to drive business growth.
-Lead and participate in business negotiations with clients, driving contract signing and agreement execution.
-Address client issues and complaints in a timely manner, ensuring continuous improvement in customer experience.
-Regularly report client engagement progress and key performance indicators to management, providing suggestions for improvement.
-Stay updated on industry changes and new technologies, ensuring UQPAY’s products and services remain competitive.

Job Requirements:
-Bachelor's degree or above, preferably in finance, economics, marketing, or a related field.
-At least 3 years of experience in client management within the fintech or payments industry, with experience managing large accounts preferred.
-Excellent communication and negotiation skills, with the ability to build strong, trust-based relationships with various clients.
-Strong service orientation and problem-solving skills, able to respond quickly to and resolve client needs.
-Good project management capabilities, able to coordinate resources across departments to ensure smooth project execution.
-Familiarity with industry regulations and market trends, with strong industry insight.
-Proficient in English, with the ability to communicate fluently with international clients.
-High sense of responsibility and teamwork, able to work efficiently under pressure.