Restaurant / Floor Manager

Job Responsibilities

1. Operations Management
-Oversee day-to-day restaurant operations, including opening and closing procedures.
-Ensure cleanliness, food quality, and service standards are consistently maintained.
-Handle customer feedback and resolve complaints promptly.

2. Staff Management
-Hire, train, schedule, and supervise restaurant staff.
-Monitor staff performance and provide coaching or disciplinary action as needed.
-Conduct regular team briefings and training on SOPs and customer service.

3. Financial & Inventory Control
-Monitor daily sales and cash flow.
-Ensure proper cash handling and banking procedures are followed.
-Manage inventory levels and place orders to avoid stock shortages or wastage.
-Minimize food and operational costs without compromising quality.

4. Customer Service
-Lead by example to deliver excellent customer service.
-Ensure customer satisfaction and encourage repeat business.

5. Health & Safety Compliance
-Ensure the restaurant complies with local health, safety, and hygiene standards.
-Conduct routine checks and ensure corrective actions are taken where necessary.

6. Reporting & Administration
-Prepare daily, weekly, and monthly sales and operational reports.
-Report any incidents, damages, or staff issues to the Area Manager promptly.
-Ensure all documents, licenses, and certifications are up to date.

Requirements:
-Strong leadership quality with excellent communication interpersonal skills
-Willing to work shifts, weekends and public holidays
-Can-do attitude, driven, passionate about work and a team player
-Able to multi-tasks and work under pressure; May require working long hours
-Preferable to start IMMEDIATELY.

Salary :
RM4500 - RM5500

Benefits
Provide dormitories for outsiders
EPF / SOCSO & EIS / PCB
Medical Benefit, Team building, Weekly Gatherings, Bonus etc.

LOCATION :
PANDAN INDAH , CHERAS LEISURE MALL , KUCHAI LAMA