Retail Luxury Store Manager

1. NETWORK & CLIENT MANAGEMENT
▪ To develop and promote a loyal clientele according to the sales and brand strategy (client-telling)
• Ambassador for the brand within his/her market, being responsible for the stores external relations within its competitive environment – marketing, merchandising, local activities etc.
• Market studies (competitors, customers etc.)

2. DETERMINATION OF THE “SUCCESSFUL STORE” OBJECTIVES
▪ Defining the annual sales targets/budget/forecast
▪ Determine and monitor objectives and sales targets according to budget/forecasts on a daily, weekly and monthly basis
▪ Optimizing the store contribution
▪ Ensuring the fair and efficient rostering of staff with the aim of maximising the use of manpower on the floor; in particular during peak sales periods e.g. weekends, promotions etc.
▪ Maintaining the optimized staff to customer ratio, making sure that customers are looked after appropriately
▪ Optimizing and managing personnel costs and keeping in line with the set budget
▪ Monitoring all expenses and costs within the store in order to achieve positive store contribution and be in line with the set budget objective
▪ Pushing ongoing growth of the store’s turnover
▪ Maintenance of store in line with budget requirements
▪ Identifying store investments and making appropriate suggestion to the ROD
▪ Managing store operations: Replenishment, regular and year end inventories, visual merchandising, etc.
▪ Health, safety and security regulations: Ongoing control of store security, compliance with procedures.
▪ Pro-activity on store attribution
▪ Managing administration tasks and reporting
▪ Guarantee financial results of the store through effective management of margins, stock and
personnel costs

3. LEADERSHIP & STAFF MANAGEMENT
▪ Making sure that Client Advisor / Senior Client Advisor / Team Leader profiles match accordingly to the sales and brand strategy
▪ Taking ongoing actions around motivation the team according to the sales and brand strategy and acting as their mentor
▪ Recruitment, evaluation and career development of Management Team and Client Advisors / Senior Client Advisors in cooperation with the regional ROD and HR
▪ Compliance with Grooming Standards
▪ Guarantee an optimum relay of information within the store and an excellent and transparent ascending and descending communication flow
▪ Training and development of the Client Advisors / Senior Client Advisors in order to achieve best business results

STOCK MANAGEMENT

▪ Assist in inventory management. Ensure stock rooms are kept neat and tidy at all times stock should be kept in appropriate order for ease of access when serving customers
▪ Ensure all stock transfers into and out of the store are properly recorded to minimize stock loss
▪ Stock loss is kept to the minimum.