Retail Operation Assistant

We're Hiring! Retail & Operations Assistant

Company: Atlas Gamers Sdn Bhd
Location: Damansara Uptown, Petaling Jaya
Employment Type: Full-Time / Part-Time
Eligibility: Malaysian Citizens Only

About Us

Atlas Gamers is more than just a trading card game (TCG) store. We're a community space where players, collectors, and enthusiasts come together to play, compete, and hang out.

We're looking for a friendly, responsible, and enthusiastic Retail & Operations Assistant to join our team!

This role focuses primarily on retail, customer service, inventory management, and supporting our daily store operations, including tournaments and TCG card drop-offs. You'll also help out with simple café duties when needed.

Don't know much about TCGs or how to make drinks? No worries, we'll teach you! We're more interested in someone with a good attitude, a willingness to learn, and a passion for helping customers.

Job Responsibilities

1. Retail & Customer Service

Assist customers with purchases, product enquiries, and recommendations.

Handle cashier duties, POS transactions, and payment processing.

Familiarise yourself with our products, including trading card games, accessories, and collectibles.

Restock merchandise, arrange product displays, and maintain store presentation.

Assist with receiving, checking, pricing, and organising incoming products.

Provide a friendly, welcoming shopping experience for all customers.

Assist with online orders, including picking, packing, and order fulfilment.

Respond to basic customer enquiries in-store and through our communication channels.

2. TCG Drop-Offs & Inventory Management

Assist customers with TCG card drop-offs, including receiving, checking, sorting, and organising submissions.

Ensure drop-off submissions are properly recorded, labelled, and stored.

Assist with processing and organising TCG singles for inventory and sale.

Conduct regular stock counts and assist with inventory reconciliation.

Update inventory records and ensure stock quantities are accurately reflected in the system.

Monitor stock levels and report discrepancies or low-stock items.

Maintain an organised inventory storage area, including singles, sealed products, and accessories.

Assist with stock transfers, replenishment, and other inventory-related tasks.

3. Tournament & Community Operations

Assist with the preparation and execution of TCG tournaments and community events.

Handle player registration, entry fee collection, and attendance tracking.

Assist with tournament setup, including tables, seating arrangements, and event materials.

Prepare and distribute participation rewards, tournament prizes, and promotional items.

Support tournament organisers and judges with event logistics when required.

Help maintain an organised and comfortable playing environment.

Assist with event cleanup and restoring the store after tournaments.

Engage positively with players and help create a welcoming community atmosphere.

4. Café & Beverage Operations (Secondary Role)

Prepare and serve coffee, tea, and other beverages according to our recipes.

Assist with simple food preparation, heating, and serving.

Maintain cleanliness of the café counter, equipment, and preparation areas.

Monitor beverage supplies and assist with stock replenishment.

Follow basic food safety and hygiene procedures.

No barista experience required. Training will be provided!

5. General Store Operations

Assist with daily opening and closing procedures.

Maintain cleanliness and organisation throughout the store, retail area, café, and tournament space.

Work closely with other team members to ensure smooth daily operations.

Follow store procedures for cash handling, inventory management, and customer service.

Assist with other reasonable duties related to store operations as required.

Requirements

Malaysian citizens only.

Previous retail, customer service, or store operations experience is an advantage, but not compulsory.

Fresh graduates and applicants without experience are welcome.

Friendly, approachable, and comfortable interacting with customers.

Good communication skills in English and Bahasa Malaysia.

Responsible, punctual, organised, and attentive to detail.

Able to work independently and as part of a team.

Comfortable handling cashier duties, inventory records, and basic computer systems.

Willing to learn about trading card games, products, and store operations.

Able to multitask and work efficiently during busy periods.

Interest in trading card games, gaming, or collectibles is a big plus, but not required.

No barista experience required. Just be willing to learn how to prepare drinks.

Must be willing to work evenings, weekends, and public holidays according to the roster.

Working Hours

Shift-based schedule within store operating hours:

Tuesday–Friday: 4:00 PM – 11:00 PM

Saturday–Sunday: 12:00 PM – 11:00 PM

Monday: Store closed

Actual working hours, breaks, and rest days will be arranged