Retail Workforce Planning & Management Specialist

Are you ready to get ahead in your career?

We want to empower you to turn your ambitions into achievements.
We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.
Why does this job exist and why is it critical?​

What are you accountable for?

Analyse historical footfall data, marketing calendars, and seasonal trends to generate accurate short-term and long-term customer traffic forecasts for every store in the network.

Oversee the generation of 4-week rolling staff schedules, ensuring optimal coverage during peak hours while adhering to labour laws and internal policies.

Conduct long-range scenario planning to determine headcount requirements for the Annual Operating Plan (AOP), advising on hiring needs or redistribution of staff across regions.

Monitor real-time adherence to schedules and make immediate adjustments (e.g., redeploying staff) in response to unexpected surges in traffic or staff absenteeism.

Serve as the functional owner of the Workforce Management system (e.g., Verint, NICE), managing system configuration, user access, and the integrity of rostering logic.

Analyse overtime spend and agency usage to identify inefficiencies, implementing corrective measures to keep labour costs within the approved budget.

End-to-end management and liaison for Retail training across sales and service functions.

What do you need to have for the role?

Bachelor's Degree

Specialized in: Business and Commerce, Finance, Economics

Total Work Experience: 10 years

Total Relevant Experience: 5 years

Passionate, willing to learn with a “can-do” attitude

Customer-oriented with good interpersonal and communication skill

Effective team player with pleasant disposition and personality

Relationship management with internal and external stakeholders

Strong presentation skills

Strong mathematical and reporting automation skills. (ie: Excel skills)

What’s next?

Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.
Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.