Roastery Sales Coordinator

Job Description
At Kopenhagen Coffee, we don’t just sell coffee. We partner with cafes and restaurants to bring great coffee experiences to their customers. Behind every bag of coffee we deliver is a team that keeps operations running smoothly.

We’re looking for a highly organized and detail-oriented Roastery Sales Coordinator to support our wholesale sales team. This role plays an important part in ensuring orders are processed accurately, deliveries are coordinated smoothly, and our cafe partners receive reliable support from our roastery.

While we use third-party couriers (e.g., Lalamove) for many deliveries, there are times when deliveries must be carried out directly by our team — especially for urgent orders, relationship-building visits, or when assisting with coffee dial-ins and client support. This role therefore requires someone who is comfortable being hands-on with deliveries when needed.

If you enjoy keeping systems organized, don’t mind being on the move occasionally, and take pride in ensuring things run smoothly behind the scenes, you’ll fit right in.

What You’ll Be Doing
Sales Order Coordination
Work closely with the roastery sales team to manage incoming orders from cafe and restaurant partners
Prepare Delivery Orders (DOs) and Invoices with high accuracy
Track and organize order records so the team stays aligned
Monitor inventory levels to ensure orders can be fulfilled smoothly
Logistics & Delivery Coordination
Coordinate delivery schedules to ensure coffee reaches our wholesale partners on time
Arrange logistics and dispatch for daily orders (including third-party couriers such as Lalamove)
Carry out deliveries personally when required, especially for urgent orders or key accounts
Must have own transportation and be willing to support deliveries independently when needed
Sales & Client Support
Prepare coffee samples, documents, and materials for sales meetings and coffee tastings
Assist the sales team in ensuring client requests and order updates are handled promptly
Manage roastery communication channels and respond to messages in a clear, warm, and professional manner
Roastery Operations Support
Support the roastery team with packaging and dispatch when needed
Maintain an organized and efficient workspace to keep operations running smoothly

Who’ll Fit In Well
Highly Organized
Enjoys keeping systems structured and managing multiple tasks accurately
Proactive Problem Solver
Able to anticipate logistical issues and act early to keep operations smooth
Adaptable
Comfortable balancing administrative coordination and operational support
Reliable & Responsible
Takes ownership of tasks and ensures orders and records are handled accurately
Warm & Professional Communicator
Able to communicate clearly and politely with cafe partners and internal teams

Perks & Benefits
12 days annual leave
RM40 daily meal allowance
EPF & SOCSO contributions
Coffee training for all staff
Career growth opportunities
Salary reviews twice a year
Insurance & health benefits (after 12 months)
Staff discounts on food & merchandise
We believe in care, craft, culture, and discipline. If you enjoy supporting a growing roastery and helping great coffee reach cafes and restaurants across the city, we’d love to meet you.