Sales Admin

Responsible for supporting NSW’s recurring revenue operations through accurate order coordination and effective management of support package renewals. The role ensures timely processing of customer orders, disciplined renewal tracking, and responsive customer coordination to maintain service continuity and customer satisfaction.

Recurring Sales Order Support
Process and manage incoming repeat / consumable orders from customers
Prepare quotations and sales order documentation accurately
Ensure completeness and correctness of order details prior to submission
Track order status and coordinate delivery timelines with internal teams

Support Package Renewal Management
Maintain and update database of all active support contracts
Track contract expiry and initiate renewal process
Prepare renewal quotations in accordance with approved pricing structure
Follow up with customers to secure renewal before expiry
Coordinate with service/engineering team for scope clarification
Escalate any renewal risk or potential lapse to superior