SALES ADMIN

Job Responsibilities:

1. Sales Support

• Assist the sales team with administrative duties, including scheduling meetings, preparing presentations, and managing calendars.

• Provide timely and accurate information to the sales team regarding customer inquiries, sales orders, and product availability.

• Act as a point of contact between the sales team and customers, responding to queries and providing necessary support.

2. Order Processing

• Receive and process customer orders, ensuring all details are accurately recorded in the system.

• Verify product availability and coordinate with the warehouse or inventory team to fulfill orders.

• Ensure timely and accurate delivery of products or services, tracking orders from receipt to shipment.

3. Sales Reporting & Documentation

• Prepare and maintain sales reports, including sales performance, forecasts, and customer insights.

• Monitor and track sales performance metrics, providing regular updates to the sales team and management.

• Maintain accurate customer records, contracts, and correspondence, ensuring compliance with company policies.

4. Customer Relationship Management

• Update and manage customer details, sales activity, and interaction history.

• Track customer orders, shipments, and payment status to ensure customer satisfaction.

• Assist with customer follow-up, ensuring timely responses to inquiries, complaints, and requests.

5. Inventory Management

• Assist in managing product stock levels, ensuring the availability of products for sales.

• Coordinate with the warehouse or inventory team to monitor stock and handle any inventory-related issues.

• Assist with stock replenishment and order forecasting.

6. Quotation and Pricing Management

• Prepare and send out sales quotations to customers in line with company pricing policies.

• Ensure all sales quotations are accurate and compliant with company pricing strategies.

• Work with the sales team to adjust prices or terms based on special promotions or customer negotiations.

7. Coordination with Other Departments

• Work closely with the finance team to ensure that all sales orders are invoiced correctly and promptly.

• Collaborate with the logistics and shipping teams to ensure that orders are processed, shipped, and delivered on time.

• Assist the marketing team by providing necessary information about customer preferences or feedback for campaigns.

8. Sales Team Support

• Organize and maintain sales documents, proposals, contracts, and agreements.

• Help with the onboarding and training of new sales team members.

• Support the sales team with administrative tasks such as travel arrangements, expense reports, and maintaining sales calendars.

9. Problem Resolution

• Address and resolve issues related to customer complaints, order discrepancies, or delivery problems.

• Provide solutions and alternatives when issues arise to ensure customer satisfaction and timely order fulfilment.

10. Miscellaneous Administrative Tasks

• Perform general office duties such as answering phones, filing, and managing office supplies.

• Assist with preparing for sales meetings, trade shows, and other sales-related events.