SALES COORDINATOR

Core Responsibilities

Client Communication: Serve as the primary point of contact, responding to phone and email inquiries promptly while providing exceptional customer service.

Booking & Event Coordination: Assist sales managers by processing group bookings, managing room blocks, and organizing on-site events, meetings, or banquets.

Document Preparation: Draft and reconcile sales-related documents, including proposals, contracts, and banquet event orders (BEOs).

Sales Administration: Manage CRM databases, track booking data, process commissions, and prepare regular sales activity reports.

Cross-Department Collaboration: Liaise with front desk, food and beverage, and housekeeping teams to communicate special requests and ensure guest expectations are met.

Key Qualifications

Experience: 1–2 years in a sales, hospitality, or administrative role.

Education: Diploma or Degree in Hospitality Management, Business Administration, or a related field.

Skills: Strong organizational and multitasking abilities, excellent written and verbal communication, and proficiency in hotel PMS or CRM software

Language Proficiency: Fluency in the Mandarin language is necessary for this position to serve Mandarin-speaking customers.