Sales & Customer Service Officer

Requirements
-Minimum SPM qualification; Diploma in Hospitality, Business Administration, Customer Service, or related fields is preferred.
-Fresh graduates with strong service-minded attitude are encouraged to apply.
-Able to communicate clearly in English and Bahasa Malaysia.
-Ability to converse in Mandarin or local dialects (Hokkien, Cantonese, Tamil) is an added advantage.
-Basic computer literacy (Microsoft Office, email, simple data entry).
-Reliable, punctual, and willing to work on weekends and public holidays (rotational schedule).

Responsibilities

Resident & Family Support
-Greet and assist residents, family members, and visitors professionally.
-Support resident needs including transport arrangements, assistance with basic requests, and orientation for new residents.
-Build and maintain positive rapport with residents.

Walk-In & Enquiry Management
-Manage walk-in enquiries from families, prospects, and vendors.
-Record visitor details and provide appropriate guidance.
-Share community information, brochures, schedule appointments, and assist with sign-ups.

Front Desk Operations
-Handle incoming calls, emails, and internal communication channels.
-Ensure the front desk area remains clean, organized, and welcoming.
-Manage visitor registration and access control procedures.

Administrative Support
-Assist with filing, updating resident records, documentation, and logs.
-Prepare daily census reports and update relevant communication groups.
-Manage incoming and outgoing mail, courier items, and packages.

Room & Facility Coordination
-Coordinate with Housekeeping to ensure room readiness for new residents or room changes.
-Update and maintain accurate room occupancy status (non-commercial reservation style).

Billing Support
-Assist in daily billing verification and processing under supervision.
-Perform basic posting of charges when required.

Safety & Escalation
-Monitor for wandering residents and notify Wellness Associates immediately.
-Report unusual behaviour, concerns, or incidents to the Supervisor/Manager.
-Follow all emergency and safety procedures.

Community Experience
-Support coordination of events such as resident gatherings, health talks, and community activities.
-Assist with guest orientation alongside relevant departments.

Other Duties
-Perform other front office and senior living support tasks as assigned.