Sales Executive – Retail Operations

Sales & Counter Performance
Monitor daily sales performance of assigned outlets and consignment counters.

Follow up with promoters / supervisors on daily sales achievement.

Assist in pushing monthly sales targets for assigned counters.

Identify weak counters and highlight issues with proposed action plans.

Prepare weekly sales summary and basic sales analysis.

Retail / Consignment Counter Operations
Follow up on daily counter operations to ensure smooth operation.

Coordinate with department store PIC / buyers on counter matters, promotion, events, stock issues and operational updates.

Assist in handling counter issues such as stock shortage, display issues, staff matters, customer complaints and promotion execution.

Ensure promoters and counter staff follow company SOP.

Stock Coordination
Coordinate with warehouse team for stock replenishment, stock transfer and new arrival distribution.

Monitor fast-moving and slow-moving items by counter.

Follow up on low-stock items and ensure best sellers are replenished on time.

Assist in checking stock discrepancies and stock movement issues.

Ensure new arrivals and promotion items are properly displayed at counters.

Promoter / Staff Follow-Up
Follow up with promoters on attendance, grooming, sales performance and daily reporting.

Assist in arranging promoter replacement when needed.

Support supervisor / management in handling promoter discipline, leave and performance issues.

Ensure promoters understand product knowledge, new arrivals, promotions and sales targets.

Reporting & Follow-Up
Prepare daily / weekly sales and operations reports.

Update pending issue list and follow up until resolved.

Submit counter photos, stock updates, promotion updates and sales feedback when required.

Report problems with solutions, not only highlight issues.

Update management on urgent matters in a timely manner.

Campaign & Promotion Support
Assist in executing department store promotions, roadshows, fairs and seasonal campaigns.

Ensure promotion mechanics, price tags, POSM and display are properly arranged.

Follow up with promoters to push campaign items and new arrivals.

Collect customer and promoter feedback after campaigns.



Requirements
Minimum SPM / Diploma / Degree in Business, Retail Management, Marketing or related field.

At least 1–3 years of experience in retail sales, fashion retail, department store, consignment counter, sales support or retail operations.

Experience in fashion, apparel, beauty, lifestyle or department store retail will be an advantage.

Good communication and follow-up skills.

Able to communicate with promoters, supervisors, department store PIC, warehouse and internal team.

Able to use Microsoft Excel / Google Sheets for basic reporting.

Able to work independently and follow up on pending matters without repeated chasing.

Responsible, proactive, fast-moving and detail-oriented.

Able to work in a fast-paced retail environment.

Willing to travel to outlets / counters when required.

Must be able to solve issues and provide updates on time.