Sales Operations Assistant / Executive

Job Description

Requirements

Education & Experience
. Diploma or higher in Business Administration, Sales, Logistics, or a related field.
. 1-3 years' experience in sales support, customer service, or supply chain coordination, preferably in GWP,
FMCG, or trading industries.

Skills & Competencies
. Good command of Mandarin, English and Bahasa Malaysia in speaking and written. (Mandarin is a plus).
. Proficient in Microsoft Excel, Word, and basic inventory or accounting systems.
. Strong attention to detail, able to handle multiple tasks and deadlines.
. Good interpersonal skills and a team-player mindset.
. Familiarity with sales and logistics processes (quotation, invoice, shipment tracking, etc.).

Other Requirements
. Willing to work in a fast-paced and detail-oriented environment.
. Able to support cross-functional departments and take initiative on assigned tasks.
. Must possess own transport and valid driving license.

Responsibilities

Sales Support
. Assist in preparing quotations, sales orders, and invoices.
. Handle customer inquiries and provide timely updates on order status.
. Support the sales team in following up with clients and maintaining good customer relationships.
. Coordinate product sample requests and arrange deliveries.
. Maintain and update customer records in CRM / database.
Operations Support
. Liaise with suppliers and internal teams (procurement and accounts) to ensure smooth order fulfilment.
. Monitor inventory levels and assist in stock checking.
. Track order status, shipment schedules, and resolve any delivery or supply issues.
. Assist in basic sourcing / purchasing tasks, such as requesting quotations and preparing purchase orders.

Administration & Reporting
. Prepare daily and weekly sales and operations reports.
. Perform data entry, filing, and documentation tasks accurately.
. Assist in expense tracking, claims, and reimbursement submissions.
. Provide administrative support for meetings, schedules, and departmental coordination.
. Perform other ad-hoc duties as assigned by management.

Benefits

. Annual Leave
. EPF
· SOCSO
· EIS