SEA- L&D Technology, Automation & Operations, Assistant Manager

Title: SEA- L&D Technology, Automation & Operations, Assistant Manager


Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.



We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.



Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.



We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.



Ready to unleash your potential with us? Join the winning team now!



About the Role



We are looking for a hands‑on L&D Technology, Automation & AI Manager / Assistant Manager to help modernise how learning is delivered and experienced across Southeast Asia.

In this role, you will lead the execution of learning technology projects, including LMS migration and platform enhancements, while spearheading automation and AI‑driven learning enablement. Your work will focus on building scalable, user‑centred digital solutions that make learning easier to access, smarter to navigate, and more efficient to operate.

This role is ideal for someone who enjoys operating at the intersection of learning systems, automation, AI, and operations—and who is motivated by turning complexity into simple, effective solutions in a professional services environment.



What You’ll Do



Lead Learning Technology & Platform Delivery

Lead end‑to‑end delivery of major L&D technology initiatives, including LMS migration, platform rollouts, and system enhancements.

Own execution from planning through go‑live and stabilisation, working closely with HR, IT, vendors, and regional/global stakeholders.

Translate learning and business requirements into clear delivery plans, milestones, and adoption approaches.

Ensure platforms are secure, compliant, scalable, and fit for ongoing operations.

Drive Automation & AI‑Driven Learning Enablement

Spearhead automation of L&D processes such as enrolments, learner communications, reporting, and operational workflows.

Lead AI‑driven learning enablement, including:

Adaptive learning paths and personalised learning journeys

Intelligent content discovery and recommendations

AI‑enabled learner navigation and decision support across LMS, LXP, and content platforms

Design and deliver AI‑enabled learner experiences, including single‑access learning bots that provide one‑stop access to learning content, guidance, and FAQs.

Ensure responsible and compliant use of AI aligned with organisational policies and data privacy standards.

Enable Efficient Learning Operations

Improve operational efficiency through smart system design, automation, and clear SOPs, reducing reliance on manual work.

Provide escalation support and root‑cause resolution for learning system or data issues.

Support automated dashboards and self‑service reporting for stakeholders.

Contribute to shared Operations & Technology responsibilities to ensure continuity and service reliability

Continuously identify opportunities to simplify, automate, or improve how learning is delivered and supported.



What Success Looks Like



Major learning technology initiatives (e.g. LMS migration) are delivered smoothly and adopted successfully

Learners experience learning that is intuitive, accessible, and supported by self‑service and AI

Manual operational effort is significantly reduced through automation

Learning systems and data are reliable, scalable, and well‑governed



Requirements:



4–8+ years’ experience in learning technology, HR tech, digital enablement, automation, or operations transformation

Hands‑on experience delivering or supporting learning platforms (e.g. LMS, learning tools, dashboards), ideally including large‑scale changes or migrations

Practical experience automating workflows and improving operational efficiency

Bachelor’s degree in Human Resources, Learning & Development, Business, Technology, Data, Engineering, or a related field

Training or certification in learning technology, automation, AI, data/analytics, or project management is an advantage

Strong problem‑solving mindset and the ability to translate needs into scalable solutions

Clear communicator comfortable working with technical and non‑technical stakeholders

Experience in professional services or complex, matrix organisations preferred