Senior Merchant Service (Sungai Petani)

We are seeking a dynamic and customer-oriented Senior Merchant Service Executive to join our team at AEON Credit Service (M) Berhad in Sungai Petani, Kedah. In this full-time role, you will be responsible for establishing and maintaining strong relationships with our merchant partners, ensuring they receive exceptional service and support.

What you'll be doing

Proactively engaging with existing merchant partners to understand their needs and provide tailored solutions

Acquiring new merchant partners by identifying and pursuing promising leads in the local market

Negotiating and closing merchant partnership agreements to expand our network

Providing on-site support and training to merchants on the effective use of our services

Resolving any merchant queries or concerns in a timely and professional manner

Monitoring merchant performance and identifying opportunities for growth and cross-selling

Collaborating with the sales and marketing teams to develop and implement targeted campaigns

Maintaining detailed records of all merchant interactions and transactions