Senior Monitoring Specialist

Job Title: Senior Monitoring Specialist

Job Description:

1. Accept working in shifts: morning shift, swing shift, and night shift

2. Global IT monitoring service: process IT alerts by following pre-defined SLAs

3. Global call service: provide efficient calling services to global coworkers, accelerating problem-solving efficiency

4. Guide monitoring specialists during daily operations

5. Analyze monitoring data, and provide professional solutions/support based on the data analysis

6. Collaboration with the peer VMT team in China



Qualifications:

1. Bachelor's degree

2. 3-5 years of relevant experience is preferred

3. Proficient in both Chinese (Mandarin) and English

4. Require high levels of vigilance and constant monitoring of the screen, so it demands extremely high discipline.

5. IT background is preferred

6. Good at using Microsoft 365 software

7. Strong sense of responsibility and collaborative team spirit

8. Excellent ability in problem analysis and solving

9. Stronger observation skills to identify and assess potential risks in monitoring data

10. Able to formulate response measures and plans based on the analysis results of monitoring data.

11. Strong communication skills: able to effectively communicate with global coworkers



Workhour (Malaysia local time, includes one hour of rest time)

morning shift: 7am to 4pm

swing shift: 1pm to 10pm

night shift: 10pm to 7am