Senior Support Engineer - Enterprise Application Support (ERP/Salesforce)

RESPONSIBILITIES:

Provide first level & second level Enterprise Application (ERP, CRM, SCM etc.) support to end users.

To manage issues or change request.

Prepare project documentation including Business Analysis Report, Business Process Flow, Functional Specification and Change Management report.

To provide system training for user.

To participate in system evaluation and testing (SIT/ UAT).

Work closely with system user and deliver the project on schedule.

To prepare periodic operation report to management.

Develop and demonstrate a high level of ethics, care for user that can meet or exceed expectations.

To lead a team of junior engineers and provide guidance to the team members.



REQUIREMENTS:

Bachelor's Degree in Business Information System or its equivalent (i.e. Accounting, Business/Data Analytics, Supply Chain, Manufacturing, Business).

Minimum 5 years of working experience supporting production application & technology.

Knowledge of any Enterprise Resource Planning (ERP) system.

Fair knowledge on any of the manufacturing processes, supply chain, inventory management or accounting.

Project management on IT application