Service Advisor

Primary point-of-contact for all automotive service and repair matters, arrange for appropriate service/repairs, and set/manage customer expectations regarding service delivery

To attend customer on servicing/warranty/repair requirement

To promote service and parts recommendation items

Managing appointments and scheduling of recalls, warranties, repairs, and maintenance.

To communicate with customer and handle customer complaint

To conduct post servicing Follow Up

Ensure proper documentation is in accordance to vehicle possession

Ensure high customer satisfaction standard and maintaining good customer relations

To assist in managing fleet at the most cost-effective level and financial objectives are met as per guidelines & budgeted by company

Perform final check for delivery by conducting on-vehicle check of work done.

Clear job explanation of work done during delivery of vehicle to customer.

To perform any other duties as assigned.