Service Crew (Fulltime)

Requirements

. Provide excellent customer service to all patrons, ensuring a positive and welcoming dining experience.
. Handle food preparation and serving according to established hygiene and safety standards.
. Collaborate effectively with team members to manage workload and ensure smooth operations during peak hours.
. Communicate clearly and politely with customers and colleagues, both in English and Bahasa Malaysia.
. Accurately process customer orders and payments using the point-of-sale (POS) system, demonstrating strong cashiering skills.
. Manage time efficiently to complete tasks such as table setting, cleaning, and restocking supplies.
. Maintain a clean and organized work environment, adhering to all company policies and procedures.
. Be adaptable and willing to learn new tasks and responsibilities as needed within a small team setting.

Responsibilities

. Greet customers warmly and assist them in a friendly and efficient manner, answering any questions about the menu or specials.
. Take customer orders accurately, ensuring all details are captured correctly for preparation and payment.
. Prepare and serve food and beverages according to established recipes and quality standards, paying attention to presentation.
. Handle cash and card transactions accurately using the point-of-sale (POS) system, providing correct change and receipts.
. Maintain a clean and organized work environment, including dining areas, service counters, and kitchen stations, adhering to hygiene standards.
. Collaborate effectively with team members to ensure smooth service flow, assist colleagues during busy periods, and contribute to a positive team atmosphere.
. Manage time efficiently to handle multiple tasks simultaneously, such as taking orders, serving food, and cleaning, without compromising service quality.
. Respond to customer inquiries and concerns promptly and professionally, escalating issues to management when necessary to ensure customer satisfaction.